Rental Fulfillment Policy – A Perfect Party Rental

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Rental Fulfillment Policy

A Perfect Party Rental Refund and Cancellation Policy:

  • DISCLAIMER ALL payments are final. Deposit amounts are non refundable and full payment follow the same policy. However if an order is canceled prior to the event date and Delivery then you still have access to the credit of your order amount up to 1 year from the original rental date.  Or as easy as changing the date of the rental within that year period. 
  • NOTE: That in online payment/ order process once you process your own payment you are agreeing to the price and the conditions of the rental. 
  • DISCLAIMER If weather should affect the event, please follow these directions: Have children exit immediately, turn off equipment, deflate the inflatable (Make sure that the inflatable deflates on itself and not onto fences, trees or other surrounding items), if equipment should become wet, completely dry the play surface prior to letting the children resume play.
  • Week of Rental Weather Policy: If the rental order is cancelled due to weather or other extenuating circumstances prior to delivery then we would provide a cancellation and credit to be used within 1 year of the Original rental Date. (Weather policy only applies after the monday before your rental and Must be 40% or higher for rain or inclement weather on the rental day- Temperature Hot or Cold does not Apply to weather policy. 

  • Setup area: The customer is responsible for confirming that the setup area can accommodate the full dimensions and required clearance of the inflatable before booking. Please carefully review all listed dimensions and measure your setup area prior to your event. If the inflatable cannot be safely installed because the setup area is too small, including insufficient width, length, or height clearance, no refund will be provided.

  • Day of Rental Weather Policy: Event Company has no control of the weather and we are not meteorologist. Lessee should do their own research and make a decision based on their own knowledge. Event Company is a Rain or Shine company (unless deemed unsafe). To gain access to the credit allowance you must cancel your party by 3PM the day before Delivery- Event Company deems it unsafe to set up (high winds above 15-20 mph, lightning, etc.) if deemed unsafe then 100% of your PAID rental amount will be held as a credit to be used in full for your next rental within 1 year of the original rental date.
  • Once the items have been delivered if the equipment does not work we would First try to fix the issue on, we cannot always fix the problem immediately but rest assured we will do our very best to resolve the issue, we may try to walk you or a friend at the party through some steps while we try to get a team member to your location- on a case by case basis we may offer partial or full refund of the event depending on circumstances. 

SETUP LOCATION, SITE CONDITIONS & UNDERGROUND UTILITIES

Renter is responsible for providing a safe and suitable setup location for all Equipment. The setup area must be accessible, level, smooth, and free of debris, obstacles, walls, fences, poles, trees, or other conditions that could interfere with the safe installation or operation of the Equipment.

Renter is responsible for confirming, prior to delivery, that the setup area provides sufficient length, width, height, and required clearance for the rented Equipment. If Vendor determines that the Equipment cannot be safely installed due to insufficient space, clearance, access, surface conditions, or other site conditions, the rental is non-refundable.

Renter is responsible for identifying and clearly marking all underground utilities and property systems within the setup area prior to Vendor’s arrival, including but not limited to sprinkler and irrigation lines, electrical lines, plumbing, gas lines, septic systems, and other underground items. Renter authorizes Vendor to use stakes or other anchoring methods necessary to safely secure the Equipment. Vendor shall not be responsible for damage to underground items that were not properly identified and clearly marked by Renter prior to setup.

By providing the setup location, Renter represents that the area is suitable for installation and that Vendor may safely install and secure the Equipment at that location.

    For questions please contact us by calling 480-255-5591 or by email at info@aperfectpartyrental.com