| Q |
Can
I get volume discounts on large orders? |
| A |
Yes,
call for details, or use one of our package deals found in the "Specials"
page. |
| Q |
What
are your hours of delivery? |
| A |
We
delivery from 9:00am - 8:00pm. If you need delivery before or after
these hours, please call before ordering to check for availability
and additional fees for after hours delivery and/or pick up. |
| Q |
Is
there a delivery charge? |
| A |
Delivery
charges depend on your location and size of the order. Not all deliveries
are charged a fee. There is no delivery charge if within 15 miles
of our warehouse location in Mesa. Please call us to determine what
the delivery charge might be. |
| Q |
What
areas do you make deliveries to? |
| A |
We
deliver to all areas throughout the valley. In some cases a delivery
charge or mandatory order size might be required for long distance
travel. Please call us for details. |
| Q |
Do
you have generators for locations without electricity? |
| A |
Yes,
we have generators. Please check our "For Rent" page for
pricing. |
| Q |
What
if we wish to add more equipment or change an order after hours? |
| A |
All
orders can be changed, but are subject to additional delivery fees
if applicable. |
| Q |
Do
you set up the equipment? |
| A |
We
do setup all our equipment, and we instruct the customer on how
to use it properly. |
| Q |
Do
you rent tents? |
| A |
Yes,
we have tents. Please check our "For Rent" page for pricing
the types. |
| Q |
How
many hours will a mushroom heater run? |
| A |
A
mushroom heater will run anywhere from 5 to 8 hours depending on
how high or low you set the temperature. |
| Q |
Are
we required to clean the rental equipment before returning it? |
| A |
All
equipment rented from A Perfect Party Rental is cleaned by us. You
are not required to clean the equipment. |
| Q |
Do
the food & concession rentals come with supplies? |
| A |
The
food and concession equipment come with a set amount of supplies
as indicated on our "For Rent" product details page. If
you need additional supplies, they are available for an additional
charge. |
| Q |
What
if I order a bouncer and it doesn't fit at my event? |
| A |
We
offer different sizes of jumpers. Please review the product details
page of each jumper to determine if it will fit in your yard. We
will do our best to fit it in your preferred location. |
| Q |
What
do I do if one of my rentals fails to work during the event? |
| A |
Call
us immediately. We will replace the defective rental in a timely
manner. |
| Q |
How
much notice do I need to give to cancel my order? |
| A |
Please
review our Cancellation
Policy. |
| Q |
What
if my event is canceled do to weather? |
| A |
Typically
we call to confirm the reservation. If weather is a factor, and
you do not hear from us, please call us to inform us of your party
change. |
| Q |
What
if my event goes longer than planned and I need the rental equipment
for longer? |
| A |
It
depends on the circumstances of the product. In some cases we will
have to pick it up to supply another order, or we may have to charge
additional fees. In other cases we may be able to leave it there
for additional time at no additional charge. Please call us if this
happens and we will be able to answer your request at that time. |
| Q |
How
far in advance should I place my order? |
| A |
The
sooner the better. Our products are rented out on a first come first
serve bases. |
| Q |
Should
I place the jumper in the front or back yard? |
| A |
That
depends on you. We will be happy to recommend the best spot when
we arrive with the delivery. |
| Q |
Do
you supply extension cords? |
| A |
We
have 100 ft extension cords. |
| Q |
Can
I get volume discounts on large orders? |
| A |
Yes,
call for details, or use one are package deals found in the "Specials"
page. |
| Q |
Do
prices include tax? |
| A |
No,
Taxes will be in addition to the listed prices. |
| Q |
Do
you provide rentals to parks? |
| A |
Yes,
but you must first contact the city / park to make arrangements
to reserve the Ramada or area that you wish to use. In some cases
the city / park will charge a fee. We require a drivers license
and credit card from the reserving adult in order for us to leave
the rented equipment. |
| Q |
Do
you need a generator for rentals used at a park? |
| A |
Generally
you will need a generator if you plan on using an electrical rental
at a park. Some parks do have electricity available, but we do not
recommend you depend on it. We require a generator as a backup for
all park rentals. |
